Contact your student loan ombudsman

A student loan ombudsman works with borrowers to resolve loan problems and disputes informally. The goal is to find creative alternatives for borrowers who need help with their federal student loans.
If you have an issue you've been unable to resolve with your school, Federal loan holder, or guaranty agency, contact the guaranty agency ombudsman.
If your guaranty agency does not have an ombudsman, if the agency ombudsman can't help you resolve your problem, or if you have a Federal Direct Student Loan, contact the Federal Student Aid (FSA) Ombudsman as follows:

ombudsman.ed.gov
(877) 557-2575
FSA Ombudsman
United States Department of Education
4th Floor UCP-3/MS 5144
830 First Street NE
Washington DC 20202-5144